FAQ

1. What is GreyMantle?

A Pacific Northwest apparel brand built on four factions:

INSTINCT - the wolf

RESTRAINT - the stag

DEPTH - the territory

Each one carries its own totem, its own code. Born in the grey. Built to stand out.

2. How long does shipping take?

Every piece is made to order. Production runs 2–7 business days, then shipping adds standard transit time on top. You'll get tracking the moment it moves.

3. Why is everything made to order?

No overstock, no landfill inventory, no guessing what sells. Every piece gets made because someone chose it, not because a warehouse needed filling.

4. What sizes do you carry?

Most pieces run XS–3XL. Full measurements live on each product page — check before you order, since made-to-order pieces aren't restocked in bulk once a size sells out.

5. Can I return or exchange an item?

Yes, you can return or exchange an item within a 60 day period. However, as most of our product is made to order, we will review orders with multiple returns or exchanges of a single item. It is the defining reason for the faction selection process. Giving each purchase a moment for clarity and confidence.

6. Is there free shipping?

Yes, we offer free shipping on all order for the first 60 days from our soft launch date of 9/3/26. The maturity date for this offer extends until the morning of 11/2/26. Given the recent changes in shipping procedures, we can only commit to this offer for domestic orders. International shipping will include an incentive but will be done on a case by case basis. After the maturity date of this offer, all orders above $100 (pre-tax) will receive free shipping per transaction. Unfortunately we cannot recognized this offer for multiple orders completed with different transactions.

7. Do you ship internationally?

Yes. Rates and timelines vary by destination and show at checkout before you commit.

8. What are the factions?

A faction is an organized, smaller group within a larger organization that shares common interests or beliefs. The factions within GreyMantle are pillars that highlight identities, characteristics or internal positioning of the wearer. With plans to evolve the product assortment to include distinctive messaging in fabrication, fit, construction and color, we anticipate speaking through the product itself without ever announcing it. FOUNDATION (Bear, Origin), INSTINCT (Wolf, Signal), RESTRAINT (Stag, Threshold), DEPTH (Territory). Four identities, one brand.

9. Which faction is right for me?

That's not really our call to make. Look at the four, see which one you already recognize yourself in. You might find yourself gravitating towards more than one faction and that's encouraged as well. We are not in the business of policing how someone identifies themselves. Thats for you to decide, we just want the opportunity to provide a voice that isn't spoken, but worn. Not every scenario or environment needs dialogue. Most times, a color, a print, a fit or composition says more than enough for every one in the room. Those are the signals we choose to pursue, the tangible ones. Because anyone can get a microphone and try to change the course a room.