Shipping policy

Website Shipping Policy

1. Shipping Destinations and Processing Times

  • Destinations: We ship to addresses within the United States and select international countries. Available international destinations will be visible at checkout. We do not ship to P.O. Boxes or APO/FPO addresses.
  • Processing Time: All orders are processed within [1–3] business days. Orders are not processed, shipped, or delivered on weekends or holidays.
  • High Volume Delays: If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

2. Shipping Rates and Promotional Thresholds
Shipping charges for your order will be calculated and displayed at checkout. We offer the following promotional rates:

  • Current Promotion (Limited Time): We offer Free Standard Shipping on all eligible orders through September 20, 2026.
  • Standard Promotion (Effective September 21, 2026): We offer Free Standard Shipping only on orders with a subtotal of $100.00 USD or more (calculated before taxes and after any discount codes are applied). Orders under $100.00 will be subject to standard carrier rates calculated at checkout.
  • Note: Delivery delays can occasionally occur due to carrier issues, customs bottlenecks, or severe weather.

3. Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24 hours.

4. International Customs, Duties, and Taxes
GreyMantle Co. is not responsible for any customs, duties, or local taxes applied to your order. All fees imposed during or after shipping are the sole responsibility of the customer. This includes tariffs, customs clearance fees, and country-specific import taxes. If you refuse a shipment due to unexpected import fees, the cost of return shipping will be deducted from your refund.

5. Damages and Lost Packages
GreyMantle Co. is not liable for any products damaged or lost during shipping.

  • FOB Shipping Point: All risk of loss and title for items purchased pass to you upon our delivery of the items to the shipping carrier.
  • Filing a Claim: If you received your order damaged, or if it was lost in transit, please contact the shipping carrier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.