Refund policy

GreyMantle's return policy aligns with our print-on-demand partner, Printful. 

Printful does not accept returns or exchanges for buyer's remorse or wrong color. Each order is custom and therefore must be reviewed thoroughly before confirming payment.

In the event that your order is damaged, defective, misprinted or lost, Printful will reprint or refund your order for free. No return is needed for this transaction. The claim must be reported within 30 days of delivery to hello@greymantle.co with delivery information and proof of claim. 

You can always contact us for any return question at hello@greymantle.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We can offer size exchanges with cost to shipping and reprinting. Please forward any requests to hello@greymantle.co

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
Regarding Printful's refund policy, in the event you receive a damaged, defective or misprinted item. Per request, you’ll be refunded on your original payment method within 10 business days. After review and acceptance of your claim, you will be notified of options available to you. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@greymantle.co. Thank you!